U.S. customs is holding my FedEx package, so what should I do?
Customs detaining packages is a common occurrence in the trade sector.
U.S. Customs and Border Protection (CBP) has the authority to detain, seize, and even destroy cargo it finds unsuitable for entry into the United States.
This authority extends to all small to medium packages dispatched via USPS, DHL, FedEx, UPS, and similar express carriers. Whether for personal or commercial use, all incoming packages are subject to examination by U.S. customs upon arrival at the port of entry.
If your package is detained, consider the following steps:
1. Monitor your package's status online for updates.
2. You should receive a notification from FedEx notifying you of the hold.
3. If not specified in the notice, contact FedEx to inquire if customs requires additional information, such as documentation, samples, authorization letters, and other requirements for the customs review and release.
Track your FedEx Shipment here.
Contact FedEx at (800) 249-2953 or 1716
Planning to ship more in the future? Learn how to ship with FedEx and with the assistance of a Customs Brokerage to facilitate the customs clearance process.
You can also contact the CBP office at the port of entry for assistance.
Comments